Before choosing a tree service company, make sure they can answer all your questions.
We’ve compiled the most common questions from homeowners about invoicing and payment options, our service standards, and what to expect when working with our team.
FAQs
It’s not always required for you to be present, as we provide personalized proposals tailored to your needs. However, it’s ideal to meet on-site so we can review your property together, understand your goals, and note any limitations or special considerations.
For your first appointment, being present is preferred. While we can access trees that aren’t behind locked gates, meeting in person allows us to explain our recommendations and build a relationship with you.
If you cannot be there, please mark the tree(s) in question—using ribbon, tape, snowplow markers, or paint (for removals)—so we know which trees to inspect. We also ask that you remain available by phone for questions or a virtual walkthrough.
We offer free quotes for all our tree care services. In certain situations—like insurance damage claims, tree preservation plans, or detailed arborist reports—our Arboricultural Consulting services may require more time and in-depth evaluation. Even in these cases, we can provide a free proposal so you know the scope and cost before committing.
There are three easy ways to accept your proposal:
Accept the quote electronically using the link in the email we send with your proposal.
Print the quote, sign it, and mail it to [email protected].
Print and sign the proposal, then scan and email it back to [email protected].
We typically have a backlog of projects, so new work cannot be scheduled right away.
Even though it may seem straightforward, we can’t simply pick a date for your project because scheduling depends on several factors, including weather, equipment availability, staffing, permits, and sometimes coordination with utility or energy providers.
When scheduling, we prioritize based on the date your proposal was accepted—projects accepted first are scheduled first. We usually notify you 48 hours in advance once we set your workday. Please note that scheduled dates are always subject to weather and equipment availability.
Even if you see our crew working nearby, they cannot be called over for additional work. Their day is fully scheduled, and there isn’t a time window to take on extra jobs.
If you like what you see, please call our office at 610-966-4142. We’ll schedule a tree care professional to visit your property, assess your tree(s), discuss your needs, and provide a proposal. Once you accept the proposal, we’ll contact you a few days before the work is scheduled to be completed.
Yes, you can pay by credit card either by calling our office at 610-966-4142 or through the online payment portal linked in your invoice.
Please note that we add a 3.5% convenience fee to your invoice for credit card payments.
Please inform us if you have any animals on the property before we arrive for an estimate. All pets should be brought indoors or securely contained prior to our team’s arrival.
Tree work can be loud and stressful for animals, so please ensure they are kept safely away from the work zone while our crew is on site.
Yes, it’s always a good idea to contact Call Before You Dig (811) to have underground utility lines marked before stump grinding, tree removal, or major pruning work.
If you have underground sprinklers, drain lines, invisible fences, septic fields, or cables, these should also be clearly marked or mapped.
Please note: unless all underground lines and structures are accurately marked and this information is provided to our crew before work begins, we cannot be responsible for any damage that may occur during the job.
Yes, we clean up all debris generated by our tree services before leaving your property—unless other arrangements are noted in your quote.
This includes raking lawn areas, clearing streets and sidewalks, and removing all brush, branches, and logs from your property.
Yes—especially considering that healthy, mature trees add significant value to your property. Here’s why:
Proper pruning promotes long-term tree health and prevents costly damage
Expert knowledge helps avoid mistakes that can cause tree decline
Professional assessment identifies potential issues before they become major problems
Correct pruning techniques reduce the need for repeated “fix-it” pruning
Proper care extends the life of your trees, protecting your landscape investment
While some basic tree care can be done safely at home, safety should always come first.
DO:
Prune branches you can reach while standing firmly on the ground
Remove small dead branches
Clean up fallen twigs and leaves
DON’T:
Use ladders for tree work
Attempt to remove large branches
Work near power lines
Climb trees to prune them
Tree work is consistently ranked among the most hazardous professions because it involves:
Working at significant heights
Handling heavy, unpredictable tree sections
Operating powerful equipment such as chainsaws and chippers
Navigating tight spaces between buildings
Working near electrical lines
Managing complex rigging systems
This is why Certified Arborists rely on specialized safety equipment and adhere to strict safety protocols to protect themselves and your property.
From fallen limbs to stubborn stumps, we handle the heavy lifting and cleanup with expert care—no shortcuts, no mess left behind.
